Refund Policy

Thank you for choosing Smarto for your transportation needs. We always aim to give top-notch service to all our customers. But hey, we get it – sometimes things don’t go as planned, and you might need a refund. That’s cool, we’re here to help with that too. Please review our refund policy below:

Refund Eligibility

• Cancellations made before 1hr of pick-up or drop-off service.
• Overcharges or billing errors.
• Unsatisfactory service experience due to factors within our control.

Refund Process

• To request a refund, customers must contact our customer service team via phone or email and provide details of the trip, including the date, time, and reason for the refund request.
• Our team will review the request and will proceed accordingly.
• Refunds will be issued to the original payment method used for the booking.
• Refund will be initiated in 3-5 working days.
• Refund will be credited to respective bank account in 7-10 working days.

Non-refundable situations

• Cancellations made within 1hr of your scheduled pickup or drop-off  time may be subject to a cancellation fee.
• If our driver has already reached your location and you cancel the ride, then also you’ll be subjected to pay cancellation fee.

Contact Information

For refund requests or inquiries, please contact our customer service team at 7099013815 or hello@smartocabs.com.